At the time of passing, our funeral director will need to be provided the life insurance policy details and who to contact so that he/she can call the insurance company and confirm the policy’s active status, the total benefits, etc. The client/beneficiary should be advised that they have no need to sign away the entirety of the benefit but rather only the agreed upon good-faith estimate provided by our establishment. This way, they remain in control of the money and can approve or disapprove any additional costs. The client/beneficiary never needs to disclose the total value of the life insurance policy to the funeral director or anyone at the funeral home. It’s none of our business.